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Making a Claim

We hope you never need to contact us to make a claim but, in the event that you do, we want the process to be as smooth and hassle-free as possible for you. That’s why we have locally based claims teams ready to take your call.

Crashed my motorcycle, what do I do?

Motorcycle – UK Residents (24 hrs)

Get in touch as soon as possible. Please phone 028 9032 2607, or if you are a member of the Institute of Advanced Motorists, please phone 028 9032 2167.

Motorcycle – ROI Residents

Get in touch as soon as possible by contacting 048 9044 2200 during office hours.

Calls may be recorded for our mutual protection.

How do I make an insurance claim?

When you call, you will need to tell us:

  • The date and time of the incident.
  • An indication of the extent of the damage or loss.
  • Details of any other parties involved.

What else do I need to do?

In most cases, you will need to complete an incident report form, but we’ll be able to confirm this with you when you call.

If there has been a theft or attempted theft, you must tell the police immediately. If you receive a writ, summons or other legal documents or letters, you must send them to your claims handler promptly.